Shipping

ORDER PROCESSING

Once you have placed your order, our warehouse team need the time to pick and pack your order. This time is our processing and is separate to the shipping estimate via Aus Post/DHL.

·      For our standard period processing, please allow 1-4 business days.

·      For our peak period processing, please allow up to 10 business days.


SHIPPING

Australia-Wide

All orders are shipped via Australia Post by either Standard or Express Shipping. 

Standard postage - 2-7 days delivery

Express post - 1-2 days delivery

Please refer to Australia post website for any up to date time frames for delivery for your specific state. 

 

International

We offer both Australia Post Express and DHL for international orders.

Australia Post: Please allow between 1-4 weeks for international express. For a more accurate estimate, you can visit AUSTRALIA POST INTERNATIONAL DELIVERY TIMES GUIDE for more information.

DHL: As DHL is a door-to-door service, this option offers a faster turn around time for delivery. For a more accurate delivery estimate, you can visit DHL FAQs.


DUTIES & TAXES

We are in no way responsible for any import or duty taxes imposed by your country.

Please check these charges before placing your order. Please refer to our FAQ and returns/exchange policy for further information. 

Any unclaimed parcel from the post office is the responsibility of the purchaser. If your parcel is returned to us due to not being collected from the post office, the buyer is responsible for the shipping costs to have it resent once we receive the parcel back. 

 

ZIGGY LOU PARCEL PROTECTION POLICY

WHAT’S COVERED UNDER THIS POLICY

1. Parcels Lost in Transit
If your parcel is not delivered within the standard delivery timeframes provided by Australia Post or DHL, please contact our customer service team within 14 days. We will lodge an investigation with the carrier on your behalf. Investigations can take up to 7 business days. 

2. Parcel Delivered to the Wrong Address
If tracking indicates your parcel was delivered to an incorrect address and it cannot be retrieved, the parcel will be considered “missing.”

3. Parcel Damaged in Transit
If your parcel arrives damaged due to mishandling during transit, please contact customer service.  You may be required to return the parcel for assessment by our Returns Department before a resolution is provided.

Once we have confirmation of one of the above three scenarios, you will be entitled to the following:

  • Replace items that are currently in stock

If your items are not currently in stock, you are entitled to:

  • Issue a store credit for items that are no longer in stock, OR
  • Refunded if the items are no longer in stock.

WHAT’S NOT COVERED UNDER THIS POLICY

1. Incorrect Address Provided by Customer
If the delivery address provided at checkout is incorrect and the parcel is delivered, we are not responsible for recovery, replacement, or reimbursement. This scenario is not covered under our parcel protection.

2. Parcel Stolen After Safe Drop
If you opt for Safe Drop and your parcel is stolen after delivery, we are not liable for any loss or damage. All Ziggy Lou parcels are set to Safe Drop by default. You will receive a text allowing you to:

  • Request signature on delivery, or
  • Have the parcel held at your nearest post office.

If you’re unsure about the security of your delivery location, we strongly recommend choosing one of the secure delivery options.