Shipping

ORDER PROCESSING

Once you have placed your order, our warehouse team need the time to pick and pack your order. This time is our processing and is separate to the shipping estimate via Aus Post/DHL.

·      For our standard period processing, please allow 1-4 business days.

·      For our peak period processing, please allow up to 10 business days.

SHIPPING

Australia-Wide

All orders are shipped via Australia Post Express Shipping. Once your order has been processed, please allow 1-2 business days for your order to arrive.

International

We offer both Australia Post Express and DHL for international orders.

Australia Post: Please allow between 1-4 weeks for international express. For a more accurate estimate, you can visit AUSTRALIA POST INTERNATIONAL DELIVERY TIMES GUIDE for more information.

DHL: As DHL is a door-to-door service, this option offers a faster turn around time for delivery. For a more accurate delivery estimate, you can visit DHL FAQs.

DUTIES & TAXES

We are in no way responsible for any import or duty taxes imposed by your country.

Please check these charges before placing your order. Please refer to our FAQ and returns/exchange policy for further information. 

Any unclaimed parcel from the post office is the responsibility of the purchaser. If your parcel is returned to us due to not being collected from the post office, the buyer is responsible for the shipping costs to have it resent once we receive the parcel back.