Returns

CHANGE OF MIND 

We want you to be 100% happy with your purchase from us, which is why we offer returns for credit on our items for change of mind. Change of mind returns includes colour, sizing and style. Our customer’s satisfaction is our number 1 priority. We want you to absolutely love your items, have the correct fit and be confident in your purchases with us. 

  • All change of mind returns must be completed within 14 days of receiving your items.
  • Any item returned for change of mind must be returned in the condition you received it
  • All packaging/tags must still be intact
  • Items must not be washed and items must be in unused/unworn condition
  • There must be no perfume, animal hair or stains and free of odour on returned items
  • Items that are purchased on sale are final and are not eligible for a change of mind return
  • All shipping costs are non-refundable on change of mind returns. The cost to return your items are the responsibility of the purchaser.
  • Please note that change of mind returns are eligible for a STORE CREDIT ONLY

HOW TO RETURN YOUR CHANGE OF MIND ITEMS

  1. Read through the above criteria to ensure your items meet the requirements for return
  2. Head to our Returns Portal - https://return.auspost.com.au/ZIGGY_LOU/ and follow the prompts
  3. Once your item has been sent and received back at our warehouse, please allow 2-5 business days for your return to be processed
  4. Once your return has been accepted, you will receive a credit note in the form of a gift card (no expiry) emailed directly to the email address used to place the order
  5. Any returned items that do not meet the conditions stated above will be rejected and be sent back at the buyers expense
  6. If you are having any issues, please contact the customer service team at hello@ziggylou.com.au

FAULTY

Although we adhere to strict quality control procedures, we understand that some items may unfortunately pass through. If you believe you may have received a faulty item, please email us as soon as possible the item to hello@ziggylou.com.au with your order number and photos of the product

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

ITEMS PURCHASED THROUGH STOCKISTS

When shopping Ziggy Lou items through our authorised stockists, returns are at the discretion of the stockist. Please contact the store directly to further understand their individual purchase/returns policy.

Items purchased through our stockists are only able to be returned directly to their original place of purchase and not back through Ziggy Lou