Privacy policy
Last updated: 20 February 2024
This Privacy Policy explains how Ziggy Lou Australia Pty Ltd (ACN 668 224 440) (“Ziggy Lou“, “We”, “Us” or “Our”) collects, discloses, uses, stores or otherwise handles personal information for the purposes of operating the business and providing our services.
Ziggy Lou is a Melbourne, Australia born company that creates, designs and sells unique and bespoke pieces of clothing and accessories for babies, toddlers and women, using a variety of quality fabrics.
When we refer to 'you' or 'your' in this policy, we may be referring to you who engages us online for our services and products. This policy is not limited to current customers– it relates to all other individuals who deal with us, whether in relation to the provision of our products and services or otherwise. By accessing our website or otherwise dealing with us, you agree to this Privacy Policy.
We are committed to protecting your privacy and have employed policies and security measures to safeguard the information you provide us. When you register online with Ziggy Lou, or use the website, you give us consent to process and use such submitted personal data in accordance with this Privacy Policy.
Personal information collected by us is handled subject to the Privacy Act 1988 (Cth) (‘Privacy Act’). This policy is published in accordance with Australian Privacy Principles (APPs) in Schedule 1 of the Privacy Act.
We only collect, use, and disclose personal information where this is permitted by the Privacy Act and for the purposes outlined in this Privacy Policy.
Specific information about the personal information we collect, use, and disclose to carry out our business activities and provide our services is outlined below.
Please read this Privacy Policy carefully in order to understand how your information is collected, held, used, or otherwise processed by us.
We reserve the right to make changes or updates to this Privacy Policy from time to time. If this happens, we will update this Privacy Policy on our website.
This Privacy Policy explains:
· The kinds of personal information we collect;
· The purposes for which we collect this information;
· How we manage the personal information that we collect about you;
· How you can seek access to and correct that information; and
· If necessary, how you can make a complaint relating to our handling of that information.
1. What is 'personal information'?
Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable from that information.
2. Collecting personal information
We collect information about you and your interactions with us, for example, when submit your details via our website and make an order.
This may include:
- your name
- your email address
- your phone number
· other information that you provide
By contacting us via email or submitting your personal information via the Ziggy Lou website, and by otherwise engaging us for our services, you consent to the collection of your personal information.
3. Why we collect and how we use personal information
We collect and use your information:
· to respond to queries or other correspondence sent via email or via the ‘’contact us’’ form on the website;
· for the provision of products or services offered by us;
· to manage our relationship with you, including fulfilling our obligations to you;
· to conduct and improve our businesses and improve our customers’ experience;
· to contact you if requested by you or if you have subscribed to our email or SMS marketing; and
· to comply with our legal obligations.
We may also collect, use and share your information in other ways where you have authorised us to do so or where permitted by law.
4. Disclosure of your personal information
We may share or direct you to share your information with third parties where this is permitted or required by law, or when it is reasonably required to achieve any of the purposes mentioned in section 3 above.
We use the Shopify platform to facilitate online purchases of our products. Shopify is a US based proprietary e-commerce platform for online stores and retail point-of-sale systems. When you complete a purchase with us, you will be directed to the Shopify platform.
You can access Shopify’s privacy policy on its website .
Third parties may also include:
· entities that provide services to us;
· service providers to whom we may outsource certain functions, for example:
o Shopify;
o PayPal;
o Afterpay; and
o ZipPay,
when you chose to complete your purchase and check out via one of the above services. You can access the privacy policies for each service provided on their websites.
· Klaviyo – we may provide your name and email address and phone number to Klaviyo for email and SMS marketing purposes. Klaviyo is a US based marketing automation and email and SMS marketing platform.
· any other parties that you authorise or that we are required or permitted by law to share information with.
However, for each of the above circumstances, we will only disclose the amount of information necessary for the relevant purpose.
5. Storage and security of personal information
The protection of your personal information is something we take very seriously, and we are committed to keeping it secure. We take precautions to protect personal information from misuse and loss, and from unauthorised access.
We store electronic information on our computers systems or offsite using our trusted third-party e-commerce platform, Shopify. We use reasonable endeavours to keep your personal information secure, however, this security cannot be guaranteed.
Email accounts and cloud accounts which may store your information are protected from unauthorised access by two-factor authentication and password protection processes.
We have protection in our office against unauthorised access such as locks, alarms and cameras.
We use reasonable endeavours to keep information only for as long as required.
6. Collecting through our website
We will collect your personal information if you provide it when using the Ziggy Lou website. We will use and disclose this information for the purpose for which you provided it.
Website analytics and cookies
The Ziggy Lou website may use Google Analytics to improve user experience.
Google Analytics is hosted by a third party. We may use Google Analytics to collect data about your interaction with our website. The type of data that we may collect includes:
- your device’s IP address,
- type of device,
- browser used to visit the website,
- geographic location,
- search terms
- pages visited, and
- date and time when website pages were accessed.
Google Analytics collects information using cookies. Cookies are small data files transferred onto computers or devices by websites. We may use cookies on our website for record-keeping purposes and to enhance the website’s functionalities. If used, we may collect other information about user interaction through cookies.
We may use cookie data to improve your experience when using our website.
Most browsers allow you to choose whether or not to accept cookies. You can find further information on how to manage or disable cookies in common browsers below:
If you disable all cookies in your browser, you may find that certain sections of our website may not work.
7. Disclosure of personal information overseas
Web traffic information may be disclosed to Google Analytics when you visit our website. Google stores information across multiple countries.
As noted above, third-party service providers Shopify and Mailchimp are based in the United States of America.
Other than disclosures set out above, save as required by law, our policy is that we do not give personal information to other organisations unless we have disclosed the use in this Privacy Policy or you have expressly consented for us to do so.
We may share personal information with employees, service providers, suppliers and affiliates of Ziggy Lou on a need to know basis to allow the provision of the goods and services to you as requested by you. We may also disclose your personal information to our website host or service providers in certain limited circumstances, for example when our website experiences a technical problem or to ensure that it operates in an effective and secure manner. Access to personal information by these people is subject to such people protecting your personal information to at least the degree set out in this Privacy Policy, and such access will be revoked within a reasonable timeframe of access no longer being required. To the extent that these organisations and service providers gain access to Personal Information, their use is governed by their own privacy policies, the Privacy Act, the European Union General Data Protection Regulations (GDPR) and any other relevant law.
We may share personal information for marketing and remarketing purposes, including via Google Analytics and Facebook pixels. Access to and use of personal information by third-party service providers is governed by their own privacy policies, the Privacy Act, GDPR and any other relevant law. Third-party service providers are required to provide you with access to their terms and privacy policies.
8. Social Networking
We may use social networking services such as Instagram, Tiktok, Facebook, LinkedIn, and YouTube to communicate with the public about our products and services. When you communicate with us using these services we may collect your personal information, but we only use it to help us to communicate with you and the public.
The social networking service will also handle your personal information for its own purposes. These services have their own privacy policies. You can access the privacy policies for Facebook, Instagram (Meta), Tiktok, Twitter and YouTube (a Google company) on their respective websites.
The privacy of your information when engaging with social networking services may depend on your privacy settings. When you provide personal information on a social network, it may be accessible by the general public.
9. Accessing and correcting your personal and/or sensitive information
Under the Privacy Act, you have a right to access the personal information we hold about you. Please contact us via any method set out in clause 11 below if you seek access to your information.
If you consider the personal information we hold that is about you is not accurate, complete, or up to date, please contact us as soon as possible for assistance and correction.
If you wish to complain to us about how we have handled your personal information please write to us by sending your enquiry or complaint via the contact us page on the website of via email to hello@ziggylou..com.au. Please address your correspondence to ‘The Privacy Officer’. If you need help lodging a complaint, you can contact us - see ‘How to contact us’ below at clause 11.
If we receive a complaint from you about how we have handled your personal information, we will review the complaint as soon as possible and determine what, if any, action we should take to resolve the complaint. We will tell you promptly that we have received your complaint and then respond to the complaint within 30 days.
If you are dissatisfied with the outcome of the complaint or the way in which the complaint was handled, you may contact the Office of the Australian Information Commissioner (“OAIC”) for advice about your complaint by calling them at 1300 363 992, online at www.oaic.gov.au or writing to OAIC to GPO Box 5218 Sydney NSW 2001.
You can contact us by:
Website: See our Online Contact Form on the Ziggy Lou website
Email: hello@ziggylou..com.au.
Assisted contact:
- If you need an interpreter, call TIS National on 131 450
- For hearing or speech assistance, contact the National Relay Service or call 1300 555 727.
We may review and update this policy to take account of new laws and technology and changes to our operations. Please visit this page periodically to check for updates. By continuing to engage with us and our services you will be deemed to agree to our updated Privacy Policy.
This policy was last reviewed on 20 February 2024.
