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Frequently asked questions

Here are the updates for all our current pre-orders. Looking to get in touch or have other questions not listed? Contact us here

PRE-ORDER UPDATES

  • Items in production

    • Children's PJ Set
    • Pet Bandana
    • Mens PJ Set
    • Womens PJ Set
  • Orders due to start shipping from October 31st

    • Leni Playsuit Just Groovin'
    • Raglan Tee Just Groovin'
    • Signature Tee Buttercup - Kids
    • Skort Meadow
    • Ribbed Bike Shorts Lilo
    • Nina Pants Meadow
    • Scrunchie Meadow
    • Raglan Tee Pinky Promise
    • Bike Shorts Charm
    • Kai Playsuit Campbell
    • Raglan Tee Campbell
    • Bailey Dress Meadow

    Please note these items have been delayed and are now due to start shipping Early-Mid November.

    • Sia Singlet Meadow
    • Solene Romper Meadow

    • Backpack Citrus Cove (Small)
    • Backpack Citrus Cove (Large
    • Backpack Sea You Soon (Small)
    • Backpack Sea You Soon (Small)

FAQs

  • Please choose carefully and reach out before placing your order if you are unsure on anything.

  • If you purchase both together, your order will be shipped in it's entirety once all items have arrived. To avoid delays, please place separate orders for in-stock items as these cannot be split.

  • If you’re unsure of the timeframe, please read the above updates or contact our customer service team athello@ziggylou.com.aufor assistance.

  • We will always do our best to provide the most accurate timeframes for all pre orders. We do not offer refunds for delays caused by factors beyond our control, such as shipping or production delays. By purchasing a pre order item, you acknowledge that delivery timelines are estimates and there is a small possibility your order may take longer than expected. We will update this page with any delays as soon as we know.

  • We reserve the right to cancel any pre-orders if we are unable to meet our minimum order quantity (MOQ). In this case, a full refund will be issued.