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Frequently asked questions

Here are the updates for all our current pre-orders. Looking to get in touch or have other questions not listed? Contact us here

PRE-ORDER UPDATES

  • Items are in production 

    Arriving Late July - Orders now shipped

    • Cord Jacket | Willow
    • Overalls | Willow

    Arriving Late August - ARRIVED EARLY - Orders now shipped

    • Jumper | Lavender Fleck
    • Leggings | Lavender Fleck
    • Ribbed Top | Lavender Fleck
    • Zali Pants | Sable (Women's)

    Arriving Late August - ARRIVED EARLY - Orders now shipping

    • Signature Tee | Lavender Fleck
    • Signature Tee | Lavender Fleck (Women's)

  • Arriving Mid September

    • Arlo Playsuit | Ladybug
    • Classic Knit Romper | Coco
    • Cropped Pants | Coco
    • Cropped Pants | Ladybug
    • Jumper | Pippa
    • Leggings | Layla
    • Long Sleeve Tee | Ladybug
    • Long Sleeve Tee | Mimi
    • Long Sleeve Tee | Oakwood
    • Signature Tee | Neapolitan
    • Signature Tee | Neapolitan (Women's)
    • Wynn Pants | Picnic

    Arriving Late September

    • Cord Pants | Silas
    • Overalls | Coco

FAQs

  • Please choose carefully and reach out before placing your order if you are unsure on anything.

  • If you purchase both together, your order will be shipped in it's entirety once all items have arrived. To avoid delays, please place separate orders for in-stock items as these cannot be split.

  • If you’re unsure of the timeframe, please read the above updates or contact our customer service team athello@ziggylou.com.aufor assistance.

  • We will always do our best to provide the most accurate timeframes for all pre orders. We do not offer refunds for delays caused by factors beyond our control, such as shipping or production delays. By purchasing a pre order item, you acknowledge that delivery timelines are estimates and there is a small possibility your order may take longer than expected. We will update this page with any delays as soon as we know.

  • We reserve the right to cancel any pre-orders if we are unable to meet our minimum order quantity (MOQ). In this case, a full refund will be issued.